As a client you pay a web design agency to carry out work on your behalf therefore you should expect them to deliver work on time and on budget. However the web design process can be a time consuming, complex process that often requires extensive client involvement. The client essentially becomes an extended member of the team and as such should work effectively with the rest of the team towards your goals. Here are my top 5 five ways to get the most out of your web design agency?
1. Be friendly: The web industry by its nature requires a lot of client contact because a web project can last several months and many questions need to be answered during the process. Having a friendly manner will help to make the process both enjoyable and productive.
2. Listen: As a client you are presumably using the services of a web design agency because you can not do the work yourself. In which case work with the agency to understand what they can offer so that your goals are achieved. They understand web so if you’re using their services pick their brains about what solution is the most effective for your business.
3. Be proactive: If an agency provides you with a questionnaire do your best to fill it in as much as possible. The questionnaire exists so that the agency can understands your requirements so they can provide the very best solution. How you answer those questions is also usually a good indicator to the type of client you are which can determine whether an agency decides to take on your project or not.
4. Read the quote: At the end of the day a good agency wants you to be happy hopefully so you use their services again in the future so it’s in their interest that you understand the quote and everything in it. If there is something you’re concerned about then question them about it.
If the relationship between you and your agency becomes strained you should use your quote as a checklist to tick off what the agency has or has not done. If you understand everything on the quote you’re in a much better position to confront the agency on any outstanding objectives.
5. Plan for deadlines: All good agencies will explain the web design process. This will include deadlines for you to provide content and images so they deliver your web project on time and on budget. It is worth bearing in mind that if you haven’t dealt with a web design agency before it is advisable to ask for time scales before you choose an agency rather than going to them with a deadline. Reason being that if your deadline is tight your project could suffer because the agency has to meet an overly tight deadline.